Effective Date: August, 2025

Qualteach Tutoring Agency (“Qualteach,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register, contact us, or use our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth (for students)

  • Emergency contact information

  • Payment details (via secure processors)

b. Educational Information

To provide personalized tutoring services, we may collect:

  • School or grade level

  • Academic performance data

  • Learning goals and preferences

  • IEP/504 information (with consent)

  • Tutoring session notes

c. Technical Data

When you visit our website or platform, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Cookies and usage data (see Section 7)

2. How We Use Your Information

We use your information to:

  • Provide and manage tutoring services

  • Match students with appropriate tutors

  • Process payments and issue invoices

  • Respond to inquiries and support requests

  • Send confirmations, reminders, and progress reports

  • Improve service quality and user experience

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Tutors assigned to work with students (on a need-to-know basis)

  • Service providers (e.g., payment processors, scheduling software)

  • Parents or legal guardians (for minors)

  • Law enforcement or legal authorities when required by law

4. Data Security

We implement industry-standard measures to protect your data, including:

  • Secure servers and SSL encryption

  • Limited access to personal data

  • Regular monitoring for vulnerabilities

However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Withdraw consent at any time

  • Opt out of marketing communications

6. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental or guardian consent. If you believe we have collected such information without authorization, please contact us immediately.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. You can disable cookies in your browser settings, but some site functionality may be limited.

Types of cookies we use:

  • Essential Cookies – Necessary for basic site operation

  • Analytics Cookies – Help us understand how users interact with the site

  • Preference Cookies – Remember user settings

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment platforms, educational tools). We are not responsible for their privacy practices. Please review their policies before submitting information.

9. Data Retention

We retain your personal data only as long as necessary to fulfill our service obligations and comply with legal requirements. After this period, your data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this policy periodically. When we do, we will revise the "Effective Date" above and notify you via email or website notice, if required.