Terms of Service

Welcome to Qualteach Tutoring Agency ("Qualteach," "we," "us," or "our"). By using our services, visiting our website, or entering into a tutoring agreement with us, you agree to the following Terms of Service. Please read this agreement carefully.

1. Acceptance of Terms

By accessing or using any part of the Qualteach platform or services, you agree to be bound by these Terms of Service and our [Privacy Policy]. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Qualteach offers academic tutoring services for K–12, college, and adult learners. These services may include:

  • One-on-one or group tutoring (online or in-person)

  • Test preparation

  • Special education support

  • Academic coaching

  • School and district partnerships

3. Eligibility

To use our services:

  • You must be at least 18 years old or have a parent/guardian consent if under 18.

  • Tutors must pass a background check and meet educational and professional criteria.

  • Clients agree to provide accurate and up-to-date information when registering or booking services.

4. Scheduling & Cancellations

  • Sessions must be scheduled at least 24 hours in advance.

  • Cancellations require at least 12 hours’ notice. Failure to cancel within this window may result in a full session charge.

  • Qualteach reserves the right to reschedule sessions due to tutor availability or unforeseen circumstances.

5. Payments & Billing

  • Payments are due prior to the delivery of services unless a monthly billing plan has been agreed upon.

  • We accept cash, credit/debit cards, and approved electronic payment systems.

  • Failure to pay may result in the suspension of tutoring services.

6. Refund Policy

Refunds may be granted at our discretion in the following cases:

  • Tutor no-show without reschedule

  • Dissatisfaction after initial session (new clients only)

  • Technical issues that disrupt virtual sessions

Prepaid packages are non-refundable unless otherwise stated in a service agreement.

7. Code of Conduct

All users (students, parents, and tutors) agree to:

  • Be respectful and professional

  • Maintain a safe and harassment-free environment

  • Use the service only for lawful and educational purposes

  • Refrain from unauthorized sharing or recording of sessions

8. Tutor Responsibility Disclaimer

Tutors are not responsible for guaranteeing academic performance outcomes. Qualteach and its tutors strive to improve skills and confidence but cannot promise specific grades, test scores, or admissions outcomes.

9. Intellectual Property

All materials provided by Qualteach (worksheets, lesson plans, proprietary tools) are the intellectual property of Qualteach and may not be redistributed, resold, or reused without permission.

10. Limitation of Liability

Qualteach is not liable for:

  • Personal injury, loss, or damage occurring during in-person sessions not conducted on our premises

  • Internet disruptions or technical problems during virtual sessions

  • Unauthorized third-party access to personal or payment information (though we take all standard precautions)

11. Termination of Services

We reserve the right to terminate services for:

  • Non-payment

  • Repeated cancellations or no-shows

  • Breach of terms or inappropriate conduct

12. Modifications to Terms

QualTeach may update these Terms at any time. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.

13. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: